Support

Get in touch

What to include in your message

The more of this you send us up front, the faster we can fix your problem:

• the name of the game and its version, shown on the Settings screen;
• your device model and Android version;
• a description of what happened, and what you expected instead;
• the steps to reproduce it, if you can repeat it;
• a screenshot or screen recording, if the problem is visual;
• your player or installation ID from the Settings screen — this is how we find your data.

Purchases and refunds

All purchases in our games are processed by Google Play, not by us. That means:

• For a refund, request it through Google Play first — open play.google.com/store/account/orderhistory, find the order and choose Request a refund. Google handles these fastest.
• If you paid but did not receive your items, email us with your Google Play order number (it starts with GPA.) and we will restore them.
• If Google declines and you believe that is wrong, write to us with the order number and we will review it ourselves.

Consumer rights that apply in your country, including EU and UK withdrawal rights, always apply regardless of the above.

Data deletion requests

You can ask us to delete the data associated with your installation or in-game account at any time, free of charge.

1. Email [email protected] with the subject line “Data deletion request”.
2. Tell us the name of the game and include your player or installation ID, which you will find on the game’s Settings screen. We cannot locate your records without it.
3. We confirm receipt within 5 business days and complete the deletion within 30 days.

What gets deleted

• your in-game progress, profile and settings held on our servers;
• analytics and diagnostic records linked to your installation identifier;
• your support correspondence, once the request is resolved.

What we have to keep

• Purchase and tax records, which Ukrainian accounting and tax law requires us to retain. These are kept separately and are not used to profile you.
• Records of fraud or abuse, where retention is necessary to protect other players and our service.

More information

Our Privacy Policy explains in full what we collect and why, and our Terms of Service set out the rules for using our games.